Check the status of your flights. If everything looks normal, congratulations! All you have to do is count the days left for your trip. If there are any changes/cancellations, please check this document for instructions.


On arrival at the airport in Bulgaria you will be met by your transfer - there may be a short wait as we wait for other arrivals who are joining you. Please note it will not be possible to expense a taxi for your journey to Sunny Beach, you must take the pre-assigned transfer vehicle.

We will be releasing the transfer list next week. Please check this document (to be linked here once available) and ensure your transfer is correct. They should all reflect your arrival time in Bulgaria unless you have requested something different. Due to flight changes please check this list and ensure you familiarise yourself with the transfer times and inform us if you think it is wrong or if you need to change the pickup time.

We’ll welcome you on arrival at the hotel and answer any questions before you head to the check-in desk to collect your room key. You are then free to rest, refresh and explore the area.

The lobby bar is just behind the reception area, the spa is one floor down, and the beach just one block away if you walk out through the back of the hotel past the swimming pools.

Welcome to Sunny Beach!


For the departure transfers times these will be displayed and given out at the hotel before departure, with the staff on hand to let you know your times as well as them being displayed at the hotel screens. If there are any changes to your flights please let Carla know.

You will be met at the airport by the ground team who will have your name waiting for you in the arrivals lounge at the airport. They will also have a large sign which says Zappi so you will not be able to miss them!